CRM

crm

CRM (Customer Relationship Management) is a tool that is managing the relationships between the companies and the clients, including all potential clients.

CRM is combining the business processes, people and technology in order to accomplish its main goal - Customer Satisfaction.

It’s a strategy that can help you learn more about your clients and their behavior, which will result in stronger and more durable relationships, with mutual satisfaction.

Nowadays, it is hard to run your business successfully without focusing on the CRM issues. The quality CRM solution consists of different areas of your company starting from sales, and going through marketing and support. Adamantus is providing solution that covers these areas and many more. We are focused toward the needs of our customers, who on the other hand depend on the needs of their clients, and that is a magic line that is obligating us to adjust the technology toward the requirements of the end customer, with price that is acceptable and adjusted to the current conditions on the market and the economy in the country.

fireFly is a CRM system that Adamantus developed in order to respond to the requirements of our market.

Considering the fact that the market in constantly changing and developing, and because of that the requirements of the clients are changing, having in mind the standards on the market, we decided to establish fireFly as a flexible system with opportunities for upgrade and modification.

fireFly is composed of a few embedded modules, that are solving the problems we mentioned before. Also, it consists of modules that are constantly upgraded and adjusted toward the requirements of our clients.

fireFly is based on the following modules that are mutually dependent:

Basic modules:

  • Marketing- considering the problems from the marketing area, where we can define clients, we can start and run champagnes, review the current and the future events etc;
  • Sales- consists of sales, invoices, products, sales contacts, prices, etc;
  • Support- a little less interesting module for interaction with the contacts, but still, an important and integral part of every quality CRM tool, that is offering customer support, but also, support for those employees that will be using your CRM system;
  • Analysis- offering complete graphical analysis of the income in your company;
  • Inventory- includes list of the inventory in your company and list of the products that your company is offering.